At Leth1, we value your satisfaction and strive to provide you with quality products and excellent service. If you are not completely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy carefully to understand your rights and options.

1. Return Eligibility

We accept returns for both defective and non-defective products.
To be eligible for a return:

• The item must be in new and unused condition.

• The return must be initiated within 14 days from the date of delivery.

• The product must be returned with all original packaging and accessories included.

2. Exchange Policy

We accept exchanges for products that meet the same conditions as returns.
If you wish to exchange an item, please contact us first to confirm availability and receive further instructions.

3. Return Method and Fees

• Method: Returns should be made by mail only.

• Return Label: A prepaid return label is included in your package for your convenience.

• Return Shipping Fee: Free of charge.

• Restocking Fees: No restocking fees apply.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:

• Your refund will be processed within 7 days after we receive the return.

• Refunds are issued to your original payment method.

• Please note that it may take a few additional business days for your bank or credit card company to post the refund.

5. Return Address

All returns and exchanges must be sent to the following address:

Leth1
53 des Courlis
Drummondville, Quebec, Canada
J2A 0R2

6. Contact Information

If you have any questions or need assistance with your return, please contact us during business hours:

Business Name: Leth1
Business Number: 726328610
Address: 53 des Courlis, Drummondville, Quebec, Canada, J2A 0R2
Email: leth1twitch@gmail.com
Phone: +1 (613) 227-6738
Business Hours: Monday – Friday, 9 AM – 5 PM (EST)
Timezone: Eastern Standard Time (EST)